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Returns Policy

ChicCharm Boutique UK accepts returns or exchanges of items that are new, unworn, unwashed, and unaltered, with all original tags attached, and in its original packaging, within 28 days of the delivery date. This applies even in cases where the item does not fit. For hygiene reasons, swimwear and lingerie are not eligible for unconditional returns. If you need assistance regarding this, please reach out to our customer service team..

If the reason for return or exchange is not due to an error on our part (such as a defective product, incorrect item, or color discrepancy), the customer is responsible for return & exchange shipping costs. Upon receiving your returned items, we will assess the condition to ensure they meet the return criteria (new, unworn, unwashed, and unaltered with original tags and in its original packaging). Once approved, we will process your refund or exchange. For items with quality issues, you do not need to return them. Instead, contact us at info@chiccharm.co.uk, and we will work with you to provide a solution that minimizes any inconvenience, you need to provide us with a picture of the product to get a refund. For products within the delivery time, if there is no quality and size problems, only exchange service is accepted. Further, products on SALE are not refundable, only exchange service is accepted. You need to return the product, and we will exchange the product for you free of charge for only one time. To start a return or exchange, you can contact us at info@chiccharm.co.uk, and we will provide you with the instructions on how and where to send your package.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.